Using 511


Mobile App

We have launched a free Ontario 511 app which will provide truck drivers immediate access to the information they need to stay safe, fed and rested while delivering essential goods across the province during the COVID-19 outbreak. Ontario 511 is available through Google Play and App Store.

The Ontario 511 app provides images from over 600 cameras and includes up-to-date highway information on construction, collisions and road closures. It also identifies open rest areas and locations throughout the province that offer food and fuel. The app includes an easy to use map view and features a drive mode that provides hands free audio alerts.

 
Tutorial 1: Creating a route  1. Go to Map View and enter your destination in the search bar. 2.	To customize a route using waypoints, select Options. 3.	Choose your route and look for the star symbol to save your favourite routes. 4.	Select Save Routes for your regular routes and get notifications about driving conditions before you leave. 5.	Set the time and day(s) you take the route and get notified 15 minutes before you leave.
Tutorial 2: Drive Mode  Getting to your destination safely is important, which is why we’ve built a Drive Mode.  1.	Swipe to Drive Mode for hands-free voice updates. 2.	Drive Mode will inform you of incidents, closures, and truck rest areas on your route ahead.
 

Website

Ontario 511 features a Google-based map that allows you to access information about Ontario highways. For information about Google Maps visit the Google Maps Help Centre.

To use the website:

  • 1. Select the information you want on the legend – a corresponding icon/line will then appear on the map. 
  • 2. Click on the icon/line to access more detailed information.

How do I Use Ontario 511

 


Route Planner

The navigation video shows step-by-step instructions to assist you with using the Ontario 511 Route Planner. An accessible version of the video is available.

For accessible version including captions: Accessible Quick Start: Ontario 511 Using the Route Planner

Quick Start: Ontario 511 Using the Route Planner

 

My 511

  Navigation videos show step-by-step instructions to assist you with using the My 511 features. Accessible versions of videos are available.

Quick Start: Register with Ontario 511

For Accessible version including captions: Accessible Quick Start: Register with Ontario 511 

 

Quick Start: Ontario 511 Personalization Features

For Accessible version including captions: Accessible Quick Start: Ontario 511 Personalization Features


Phone

The following tips will help you navigate through the Ontario 511 phone system.

Getting started:

Dial 511 (within Ontario), or toll free while driving in another province or state at 1-866-929-4257.

Welcome message:

Once connected, you will hear a welcome message and will be prompted to identify your preferred language (English or French):

  • Say “English” or press 1
  • Say “Français” or press 2

Next, if there are closures in effect, you will hear a list of closures.

Navigating:

  • Say the highway you want conditions on, or dial the highway number.
    • Note, the dial number for QEW is 1
    • If there are more than 5 sections within the highway you have selected, you will be prompted to give either a single location or a from and to location
  • After your highway section is determined, you will hear road conditions, then any construction information.
  • At any time you may say:
    • “Skip” to move to the next section
    • “Repeat” to hear the information again
    • “Start over” to indicate what highway you want information on
    • “Agent” or press 0 to speak with a live agent
    • “Goodbye” to leave a comment and/or end the call
  • Lack of response, after three attempts will direct you to an agent